Latest News & Information

2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

Starting Image Access Large Format Scanners - Receive UCC Error

By Large Documents - January 19, 2022

2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

When starting your Image Access wide format scanner and this error: "2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed" occures is usually caused when the scanner is turned off improperly triggering the ESD Protection to activate and as a result it is cutting power to the controller in order to protect it from damage.

In most cases, It is a simple fix.  Follow the steps below:

  • Shut down the scanner from the software. (Press the on/off button in the front of the scanner.  Wait for the scanner to shut down normally).
  • Turn off the main rear power switch next to the power supply .
  • Wait 30 seconds.
  • Flip the power switch to the on position.
  • Wait 15 seconds.
  • Press the power button to turn on the scanner.
This solves 99% of these issues.  If you have further questions, contact Large Document Solutions at www.largeformatscanners.com or give us a call at (866) 338-4464.
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New version of Smartworks TOUCH V1.5

Changes to Smartworks TOUCH

By Large Documents - January 19, 2022

New version of Smartworks TOUCH V1.5

Changes for SmartWorks TOUCH v1.5

  • Change Email to use TOUCH internal e-mail rather than (MAPI - outlook)
  • Fix PDF/A error in compression
  • Fix for GUI error in Japanese and Chinese

Products affected: TOUCH :  SCXpress, SCi, SG & SGI     Reminder: TOUCH software is for USB connectivity only. Download TOUCH V1.5 and Release Notes

Any questions of this new release or any Colortrac large format scanner.  Contact Large Document Solutions  or (866) 338-4464.

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WT25 Scanner Experiencing Banding

Banding Issue

By Large Documents - December 8, 2021

WT25 Scanner Experiencing Banding
Horizontal banding is a symptom of the scanner needing a white balance calibration.  It can also be caused by external light source.  

If the issue is related to the scanner needing adjustment, run a White Balance calibration.  If there are floresent lights right above the scanner, either move the scanner to another location, turn that light off, or just close the lid while scanning.

If this issue continues, contact Large Document Solutions at (866) 338-4464 or info@largedocuments.com.  We have trained Image Access technicians ready to take your call.

ScanWizard - Saving file using the

Saving files using save button

By Large Documents - November 8, 2021

ScanWizard - Saving file using the
There is an alternative to using SMB for saving files using ScanWizard.  It is easier to setup and the end-user has more control of the file name.  This can be used with individual scans as well as using "Job Mode".  The images below demonstrates how to configure this feature in  your web browser to save to custom locations:

Microsoft Edge:


Google Chrome:

How to perform a system recovery on an Image Access Scanner

Copying the backup partition

By Large Documents - May 21, 2021

How to perform a system recovery on an Image Access Scanner
Steps to perform a recovery on an Image Access scanner.  The recovery method should only be used after all other methods have been complete.  The recovery method will over-write the production disk partition of the scanner with a backup that was created at the factory.  All customizations will be lost using this process.  Large Document Solutions is very familiar with this process and can assist in the implementation of this procedure.  Click this link to see a 43 second video on this procedure.
 
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How to do a correct stitching on a WT36cl large format scanner

Stitching a WT36cl scanner

By Large Documents - February 26, 2021

How to do a correct stitching on a WT36cl large format scanner
When is it time to correct the stitching of an Image Access scanner?  The simple answer is when there are breaks in the scanned image.  Lines in the scanned document are broken. That is the time.  

The process takes just a couple minutes.  Follow this link to guide you thru the process.  If there are more questions, contact Large Document Solutions at (866) 338-4464 and we will be glad to assist.

How to do a White Balance Calibration on a WT36cl large format scanner

Calibrating a WT36cl scanner

By Large Documents - February 26, 2021

How to do a White Balance Calibration on a WT36cl large format scanner
When is it time to calibrate/What balance an Image Access scanner?  The simple answer is when the scan quality starts to deteriorate from what it was before.  When white is not white, colors are not exactly what they were, when crop and deskew is not cropping correctly.  That is the time.  

Another question that is asked is can we put the White Balance process on a schedule?  Perform this activity once a month or once a week?  Sure!  This keeps the scanner in excellent running condition.

The process takes just a couple minutes.  Follow this link to guide you thru the process.  If there are more questions, contact Large Document Solutions at (866) 338-4464 and we will be glad to assist.
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Colortrac SGi Large Format Color Scanner with CCD Technology

An excellent choice for graphical users and well and architectural firms

By Large Documents - February 7, 2021

Colortrac SGi Large Format Color Scanner with CCD Technology
Large Document Solutions and Colortrac are introducing the SmartLF SGi  series 36″ and 44″ series of scanners. These scanners are perfect for capturing sharply defined detail on technical drawings and maps as well as high resolution graphics.  The newest Colortrac scanner roll fed series.
SmartLF SGi series large format scanners provide all the detail of CCD technology.  Superior color imaging – the ability to scan a large range of colors and the ability to see detail in dark and light areas.  Don’t forget the 1200 dpi optical resolution, the highest optical resolution available in any CCD wide format scanner in industry. Speaking CCD technology, the SmartLF SGi has six CCDs across the scan width to minimize geometric distortion, more than any other similarly sized scanner.  Other CCD scanners are prone to stitch and accuracy issues caused by sensor misalignment. These are minimized in the SmartLF SGi by housing the six CCDs within a rigid camera chassis.

SmartLF SGi is the first scanner from Colortrac to have 2GB of onboard scan data memory. This ensures even the largest scans, a smooth progress of the transfer of document data to the computer.

The SmartLF SGi SureDrive  paper transport system applies the minimum force necessary for preserving delicate originals, while achieving the required traction and accuracy to ensure images are sharp and shadow free.

The SGi series thick media system is improved.  The Colortrac Gx+T series was great with thick media. This newer model has made significant improvements with thick media and more precise.  To raise the lid and increase the thickness capability of the scanner raise the lever on the left-hand side of the scanner lid to its maximum position then load the document manually.   Lower the lever to grip the media and begin scanning.  All media must be loaded panel-side justified with SGi.

With the new model comes a new imaging software.  The new SmartWorks Imaging is a very nice enhancement from Smartworks Pro.  Optimized all the way through, SmartWorks Imaging is clearer and easier to navigate than SmartWorks Pro. With a faster performance, revised preset control, better printer drivers and a new multi-page thumbnail pop-out feature, SmartWorks Imaging is the perfect productivity partner for SmartLF SCi and SmartLF SGi large format scanners.

Large Document Solutions is very excited about this new Colortrac SGi series scanner.  To sum up:
• Perfect for any type of document
• Realistic color and excellent size accuracy
• Accepts thick media up to 15 mm
• Designed for high volume
• Low maintenance
• Choose between 36' and 44'

For more information and to speak to one of our product specialists, Contact Large Document Solutions at (866) 338-4464 or email info@largedocuments.com we will be glad to assist you in your Large Document  Solution!

 
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Colortrac Announces Smartworks Imaging Scanning Software

An upgrade to Smartworks Pro

By Large Documents - January 12, 2021

Colortrac Announces Smartworks Imaging Scanning Software
New for 2021 Colortrac has announced an updated version of the highly successful SmartLF SC Xpress scanner.  Now called the Smartlf SCi series of scanners.  Same price but loaded with the latest portable/cloud features, perfect for everyday scanning tasks. This scanner comes in two sizes, a 36” and 42” scanner.  Just like it’s older counter-part.  The SmartLF SCi series scanners give you very fast, high quality scanning in a great new package. New with this version is the LINK scanning option.  Scanning using a mobile device to control the scanner. 

In the past to control the scanner the scanner user needed a Microsoft Windows operating system or buttons on the scanner to control the scanner. 
The perfect choice for scanning or copying wide format maps, site plans, engineering drawings, blueprints, architectural renderings and many other technical documents.   Colortrac SmartLF SCi series scanners feature one-piece scanning sensors spanning the full scan width of the device. Only from Colortrac, the appropriately named SingleSensor combines sensors and illumination in a single scan line for unbeatable ‘all-over’ scan accuracy and best-possible document illumination. Simple and reliable, SCi series scanners deliver high-quality scanning at an affordable cost.

Also introduced with this scanner is a new optional scanning package.  This package is an upgrade to Scanning Master Pro called Smartworks Imaging.  Easier to use which includes easier multipage scanning, post scanning options and generally a more intuitive interface.


 
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Colortrac SmartWork Imaging Scanning Software

Enhancement to SmartWorks Pro

By Large Documents - January 1, 2021

Colortrac SmartWork Imaging Scanning Software
Colortrac has enhanced the Smartworks Pro imaging software by introducing SmartWorks Imaging.
The Smartworks Imaging interface is very user friendly and easier to navigate.  Features of this new and improved package are faster with updated and more powerful preset controls.  Printer drivers have been expanded and improved.  Best of all, new multi-page thumbnail pop-out feature makes SmartWorks Imaging an even more powerful scanning tool.  Specifically made for the Colortrac SmartLF  SC, SCi and SG family of scanners.
Here’s what’s new:
  1. Similar to SmartWorks Pro, initial scanning parameters at your fingertips.
  2. Large fast-fix icons for quick and easy selection of basic editing functions. Used to fix orientation, removal of unwanted edge information, and correct reversed images.
  3. To the right of the scan there is a monitoring area when scanning in multi-page and during copying.  Very handy!
  4. The current scan can be enhanced in the adjustments panel using tools like sharpen, black and white point, and many others.  Changes can be applied once, carried forward to the next scan, or even saved as a new preset.
    Unsaved changes can be rolled back using the history drop-down or by using the presets.
  5. Navigate easily around in your image. Zoom in and out and back to full image view in a second.

Pros & Cons:
  1. No more dongle to keep track of.  SmartWorks Imaging utilizes a product license key.
  2. Much easier printer output selection.  Fully Windows compatible.
  3. Presets at your fingertips  and easy to create, retrieve, and update.
  4. Limitations of this software is the lack of online or detailed documentation.
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