Latest News & Information

Image Access Book Scanners

Tips and Tricks using the Finger Removal Tool

By Large Documents - April 8, 2022

Image Access Book Scanners
When scanning Books there are times when the scanner user is required to hold the book open to get the best possible scan.  Sometimes it is required to use fingers to hold the book open.  Image Access scanners have the technology to remove these fingers.  This information is located in the Image Access Book Scanner Operation manual pages 45-54.  Follow this link to display the section of this manual that gives tips and tricks on using the finger tool:Finger Removal Tips & Tricks.

For more information give us a call at (866) 338-4464 or info@largedocuments.com.

 
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WT24F Configuring Scanner for IP Addressing

Connecting scanner to LAN

By Large Documents - March 9, 2022

WT24F Configuring Scanner for IP Addressing
If you are configuring a WT24F flatbed scanner to your local area network you might need some hacks on how to manuvar thru the setup:
  1.  Logging in to the Poweruser user.  The keyboard gets in the way of the enter key and entering default gateway see picks below:
              

Use the keyboard icon to see the enter key.
  1. IP addressing.  Same issue, the default gateway is hidden until the keyboard is closed.

If you are still having issues getting the IP addressing configured on your Image Access WT24F scanner.  We are here to help.  give us a call (866) 338-4464 or shoot us an email at info@largedocuments.com
 
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Size limits for JPG or JPEG files


By Large Documents - January 25, 2022

Size limits for JPG or JPEG files

The physical image size limit for .jpeg compression is 65,535 pixels, this applies to any file format that uses >jpeg compression.

If you need to capture an image that is too large to work with .jpeg you can instead use .tiff with deflate or G4 compression.

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2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

Starting Image Access Large Format Scanners - Receive UCC Error

By Large Documents - January 19, 2022

2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

When starting your Image Access wide format scanner and this error: "2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed" occures is usually caused when the scanner is turned off improperly triggering the ESD Protection to activate and as a result it is cutting power to the controller in order to protect it from damage.

In most cases, It is a simple fix.  Follow the steps below:

  • Shut down the scanner from the software. (Press the on/off button in the front of the scanner.  Wait for the scanner to shut down normally).
  • Turn off the main rear power switch next to the power supply .
  • Wait 30 seconds.
  • Flip the power switch to the on position.
  • Wait 15 seconds.
  • Press the power button to turn on the scanner.
This solves 99% of these issues.  If you have further questions, contact Large Document Solutions at www.largeformatscanners.com or give us a call at (866) 338-4464.
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New version of Smartworks TOUCH V1.5

Changes to Smartworks TOUCH

By Large Documents - January 19, 2022

New version of Smartworks TOUCH V1.5

Changes for SmartWorks TOUCH v1.5

  • Change Email to use TOUCH internal e-mail rather than (MAPI - outlook)
  • Fix PDF/A error in compression
  • Fix for GUI error in Japanese and Chinese

Products affected: TOUCH :  SCXpress, SCi, SG & SGI     Reminder: TOUCH software is for USB connectivity only. Download TOUCH V1.5 and Release Notes

Any questions of this new release or any Colortrac large format scanner.  Contact Large Document Solutions  or (866) 338-4464.

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WT25 Scanner Experiencing Banding

Banding Issue

By Large Documents - December 8, 2021

WT25 Scanner Experiencing Banding
Horizontal banding is a symptom of the scanner needing a white balance calibration.  It can also be caused by external light source.  

If the issue is related to the scanner needing adjustment, run a White Balance calibration.  If there are floresent lights right above the scanner, either move the scanner to another location, turn that light off, or just close the lid while scanning.

If this issue continues, contact Large Document Solutions at (866) 338-4464 or info@largedocuments.com.  We have trained Image Access technicians ready to take your call.

ScanWizard - Saving file using the

Saving files using save button

By Large Documents - November 8, 2021

ScanWizard - Saving file using the
There is an alternative to using SMB for saving files using ScanWizard.  It is easier to setup and the end-user has more control of the file name.  This can be used with individual scans as well as using "Job Mode".  The images below demonstrates how to configure this feature in  your web browser to save to custom locations:

Microsoft Edge:


Google Chrome:

How to perform a system recovery on an Image Access Scanner

Copying the backup partition

By Large Documents - May 21, 2021

How to perform a system recovery on an Image Access Scanner
Steps to perform a recovery on an Image Access scanner.  The recovery method should only be used after all other methods have been complete.  The recovery method will over-write the production disk partition of the scanner with a backup that was created at the factory.  All customizations will be lost using this process.  Large Document Solutions is very familiar with this process and can assist in the implementation of this procedure.  Click this link to see a 43 second video on this procedure.
 
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How to do a correct stitching on a WT36cl large format scanner

Stitching a WT36cl scanner

By Large Documents - February 26, 2021

How to do a correct stitching on a WT36cl large format scanner
When is it time to correct the stitching of an Image Access scanner?  The simple answer is when there are breaks in the scanned image.  Lines in the scanned document are broken. That is the time.  

The process takes just a couple minutes.  Follow this link to guide you thru the process.  If there are more questions, contact Large Document Solutions at (866) 338-4464 and we will be glad to assist.

How to do a White Balance Calibration on a WT36cl large format scanner

Calibrating a WT36cl scanner

By Large Documents - February 26, 2021

How to do a White Balance Calibration on a WT36cl large format scanner
When is it time to calibrate/What balance an Image Access scanner?  The simple answer is when the scan quality starts to deteriorate from what it was before.  When white is not white, colors are not exactly what they were, when crop and deskew is not cropping correctly.  That is the time.  

Another question that is asked is can we put the White Balance process on a schedule?  Perform this activity once a month or once a week?  Sure!  This keeps the scanner in excellent running condition.

The process takes just a couple minutes.  Follow this link to guide you thru the process.  If there are more questions, contact Large Document Solutions at (866) 338-4464 and we will be glad to assist.
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