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2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

Starting Image Access Large Format Scanners - Receive UCC Error

By Large Documents - January 19, 2022

When starting your Image Access wide format scanner and this error: "2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed" occures is usually caused when the scanner is turned off improperly triggering the ESD Protection to activate and as a result it is cutting power to the controller in order to protect it from damage.

In most cases, It is a simple fix.  Follow the steps below:

  • Shut down the scanner from the software. (Press the on/off button in the front of the scanner.  Wait for the scanner to shut down normally).
  • Turn off the main rear power switch next to the power supply .
  • Wait 30 seconds.
  • Flip the power switch to the on position.
  • Wait 15 seconds.
  • Press the power button to turn on the scanner.
This solves 99% of these issues.  If you have further questions, contact Large Document Solutions at www.largeformatscanners.com or give us a call at (866) 338-4464.