2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed
Starting Image Access Large Format Scanners - Receive UCC Error
By Large Documents - January 19, 2022
When starting your Image Access wide format scanner and this error: "2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed" occures is usually caused when the scanner is turned off improperly triggering the ESD Protection to activate and as a result it is cutting power to the controller in order to protect it from damage.
In most cases, It is a simple fix. Follow the steps below:
- Shut down the scanner from the software. (Press the on/off button in the front of the scanner. Wait for the scanner to shut down normally).
- Turn off the main rear power switch next to the power supply .
- Wait 30 seconds.
- Flip the power switch to the on position.
- Wait 15 seconds.
- Press the power button to turn on the scanner.
This solves 99% of these issues. If you have further questions, contact Large Document Solutions
or give us a call at (866) 338-4464.