2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed

When starting your Image Access wide format scanner and this error: "2 UCC Boards / Power Supply (19V!) or Internal USB 3.0 failed" occures is usually caused when the scanner is turned off improperly triggering the ESD Protection to activate and as a result it is cutting power to the controller in order to protect it from damage.

In most cases, It is a simple fix.  Follow the steps below:

• Shut down the scanner from the software. (Press the on/off button in the front of the scanner.  Wait for the scanner to shut down normally).
• Turn off the main rear power switch next to the power supply .
• Wait 30 seconds.
• Flip the power switch to the on position.
• Wait 15 seconds.
• Press the power button to turn on the scanner.

This solves 99% of these issues.  If you have further questions, contact Large Document Solutions at www.largeformatscanners.com or give us a call at (866) 338-4464.